Q1: Do you provide alerts for potential supply chain delays that might affect my planned order date?
A1: We monitor our supply chain proactively. If we foresee a potential disruption (e.g., raw material delay) that could impact our standard 7-14 day lead time for future orders, we will issue a general advisory to clients in the planning phase, allowing you to adjust your schedule.
Q2: Can you notify me when a product I frequently order is due for a price change?
A2: We do not provide individual advance notices for standard price adjustments, which are typically driven by raw material markets. However, for strategic partners with forecasted orders, we can offer price holds for a defined period upon request.
Q3: Is there a system to remind me to re-order a product I last purchased two years ago for a similar project?
A3: We do not have automated re-order reminders. However, our account managers often proactively check in with clients around typical project cycles. You can also request us to set a manual follow-up reminder in our CRM system.
Q4: How do you communicate about new sustainability certifications or test reports relevant to my past projects?
A4: When we achieve a new, significant certification relevant to our core product line, we announce it through our newsletter and update our website. We do not typically retroactively send reports for past projects unless specifically requested.
Q5: If my industry adopts a new mandatory standard, will you proactively inform me if my past purchase is non-compliant?
A5: It is the responsibility of the specifier and owner to ensure ongoing compliance with codes. We will announce when our current products meet new standards. We do not retrospectively analyze past orders against new codes, but we can provide current compliance data for future projects.
